Refund Policy

Misfit Boards operated by Arbor Artis, L.L.C. 

Effective date: September 22, 2026 

We stand behind our work and aim to resolve concerns fairly. This Refund Policy explains the amount and method of a refund. Arbor Artis, L.L.C. operates Misfit Boards and administers these refunds. It works together with our Shipping and Returns Policy and One Year Limited Warranty. 

Eligibility and request deadlines 

For an eligible standard board, request a satisfaction return by emailing care@misfitboards.com within 30 calendar days of delivery. Reasonable trial use and normal knife marks are accepted. Damage from misuse or alterations beyond routine care is excluded. Standard sale-priced boards qualify; making a standard board after an order does not make it custom. Hand the return to the carrier within 14 calendar days after we send instructions, unless extended by agreement. 

Personalized or genuinely custom boards are excluded from preference returns only if disclosed before purchase. Other goods must be unused and complete; apparel must be unworn and unwashed apart from trying it on, and care consumables must be unopened with seals intact. Clearly disclosed final-sale non-board goods and gift cards are excluded from preference returns, except where law requires a refund. None of these exclusions removes rights for defective, damaged, wrong, or materially misdescribed items. 

What we refund 

Preference or dissatisfaction return: We refund the merchandise price actually paid after discounts, plus refundable tax associated with that merchandise. Original shipping charges are nonrefundable, and you pay return shipping. If you choose our return label and agree to its quoted cost, that cost is deducted from the refund. If you arrange and pay for your own return shipping, there is no return-label deduction by us. 

We do not charge restocking, routine inspection, or payment-processing fees. If a promotion provided free outbound shipping, we do not later deduct its cost merely because you make an eligible return. A reduced-price purchase is refunded at the amount paid, not the original list price. 

Arrival damage, wrong item, or material fulfillment error: If you choose an available refund remedy, we refund the affected merchandise price, refundable tax, and the original shipping charges attributable to that merchandise, and we pay necessary return shipping. If the entire order is returned for such a problem, we refund the entire original shipping charge. Refunds for later covered defects follow the One Year Limited Warranty and applicable law. 

For a partial-order return, discounts and shipping are allocated fairly to the affected items. We explain the calculation rather than imposing a new penalty or repricing merchandise you keep without a pre-purchase agreement. No term in this policy reduces a refund or shipping reimbursement required by law. 

Timing and payment method 

For an ordinary eligible return, we inspect the item and issue the refund within five business days after receipt. Business days are Monday through Friday, excluding federal holidays. We notify you when the refund is issued. If we need to resolve an eligibility issue, we explain it promptly and give you a reasonable opportunity to respond; we will not use inspection to delay a refund beyond a legal deadline. 

Refunds go to the original payment method. We do not substitute store credit for a money refund you are entitled to receive unless you choose it. Payments split between a gift card and another method are refunded to the original methods in the corresponding amounts, subject to applicable law. If the original method cannot accept the refund, we work with you and the payment provider to use a lawful alternative. 

Your bank or payment provider may take additional time to post the credit. If the credit has not appeared ten business days after our refund confirmation, contact care@misfitboards.com so we can help trace it. For installment-payment purchases, we notify the provider of the refund; the provider controls the account adjustment under its own terms. Do not assume scheduled installments have stopped until that provider confirms. 

Cancellations before shipment 

Contact us promptly if you want to cancel. A standard order that we can stop before it is handed to the carrier will receive a full refund, including its shipping charge and refundable tax. If it has already shipped, the ordinary return process applies. We do not charge a payment-processing fee for an accepted cancellation. 

For custom orders, cancellation before authorized production begins receives a full refund. After approved production begins, cancellation for a change of mind must be arranged with us. Any proposed deduction must have been disclosed and agreed in the custom quote, be lawful, and reflect documented, reasonable, nonrecoverable work or materials; it cannot exceed the amount paid. We explain the amount before resolving the request. If the quote contains no agreed cancellation charge, we do not invent one afterward. 

These custom-order conditions do not limit a cancellation or refund required because we cannot ship on time, cannot supply the ordered goods, breach the order, or otherwise owe a remedy under law. For an unshipped order canceled under applicable shipment-delay rules, we refund all amounts required by those rules without a production-cost deduction. We issue an accepted or legally required cancellation refund within five business days after the right to that refund arises, or sooner if law requires. 

Exchanges gifts and incomplete returns 

Because boards may be one of a kind, an exchange depends on availability. We can help arrange a return and a separate purchase. For a preference exchange, you pay the applicable shipping charges; we cover necessary shipping to correct our error or a covered problem. We do not replace a unique board with a materially different one without your agreement. 

Gift recipients may request help with reasonable proof of the original order. The return window runs from delivery to the original delivery address. Money refunds ordinarily go to the original purchaser’s payment method; a recipient may request store credit instead where appropriate. We do not require the giver’s full payment-card details. 

If an item is missing a component, is not the item sold, or appears outside the published return conditions, we contact you, explain the reason, and give you a reasonable opportunity to resolve it. We do not deduct an arbitrary damage percentage for normal trial marks on an eligible board. Suspected fraud does not eliminate legitimate customer rights or the right to dispute a charge. 

Help and other rights 

Contact care@misfitboards.com or write to Misfit Boards / Arbor Artis, L.L.C., 41 Watchung Plaza, Suite 92, Montclair, NJ 07042, United States. See the Shipping and Returns Policy for packing and shipping instructions and the One Year Limited Warranty for covered defects. Your statutory rights remain in effect even after a voluntary return or warranty period ends.